Ricoh Firmware Update Tools Error: Failed at TLS communication

by Copier Guru on August 27, 2024

Failed at TLS communication

Use the following steps to configure the internet options:

  TLS communication to a device being added failed.

On Windows 10

1.    Click the Windows [Start] button.

2.    Click [Windows System].

3.    Click [Control Panel].

4.    Select [Category] at "View by:".

5.    Click [Network and Internet].

6.    Click [Internet Options].

7.    Click the [Advanced] tab in the "Internet Properties" dialog box.

8.    Check "Use TLS 1.0", "Use TLS 1.1", or "Use TLS 1.2" as appropriate, and then click [OK].

9.    Click [X] at the upper right end of the "Network and Internet" screen.

On Windows 11

1.    Click the Windows [Start] button.

2.    Click [All apps].

3.    Click [Windows Tools].

4. Double-click [Control Panel].

5.    Select [Category] at "View by:".

6.    Click [Network and Internet].

7.    Click [Internet Options].

8.    Click the [Advanced] tab in the "Internet Properties" dialog box.

9.    Check "Use TLS 1.0", "Use TLS 1.1", or "Use TLS 1.2" as appropriate, and then click [OK].

10. Click [X] at the upper right end of the "Network and Internet" screen.

When the firmware or application update is complete, please revert the internet options settings to the right ones.

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